These Terms of Service ("Terms") govern your access to and use of the Ramba Voice services, websites, and applications (collectively, the "Services") provided by Ramba Voice ("Ramba," "we," "us," or "our"). By accessing or using the Services, you agree to these Terms.
1. The Services
Ramba Voice provides an AI-powered front-office platform that answers, qualifies, books, and follows up on inbound communications on behalf of professional services firms, including law firms. The specific features available to you depend on the plan you select.
2. Eligibility & accounts
You must be at least 18 years old and able to form a binding contract to use the Services. You are responsible for the activity that occurs under your account and for keeping your credentials secure. You agree to provide accurate information and to keep it up to date.
3. Customer responsibilities
You are responsible for your use of the Services and for ensuring that such use complies with all laws and professional rules that apply to your firm, including:
- obtaining any consent required to record or transcribe calls in the relevant jurisdictions;
- configuring intake scripts so that the Services do not provide legal advice or otherwise engage in the unauthorized practice of law;
- complying with attorney advertising, solicitation, and confidentiality obligations applicable to your practice; and
- the accuracy and lawfulness of the data and instructions you provide to the Services.
4. Acceptable use
Your use of the Services is also governed by our Acceptable Use Policy, which is incorporated into these Terms by reference. You may not misuse the Services, interfere with their operation, or attempt to access them other than through the interfaces we provide.
5. Fees & billing
Paid plans are billed at the rates and on the cycle described at the time of purchase. Unless stated otherwise, fees are non-refundable and exclusive of taxes. We may change pricing on a going-forward basis with reasonable notice.
6. Intellectual property
We retain all rights in the Services, including our software, models, and brand. You retain all rights in the data you submit ("Customer Data"). You grant us a limited license to process Customer Data solely to provide and improve the Services for you, subject to our Privacy Policy.
7. Confidentiality & data protection
We treat Customer Data — including intake details and call transcripts — as confidential. We do not sell Customer Data and we do not use it to train publicly available models. How we handle personal data is described in our Privacy Policy.
8. Disclaimers
The Services are provided "as is" and "as available." We do not warrant that the Services will be uninterrupted, error-free, or fit for a particular purpose. The Services are a tool to assist your firm; they are not a substitute for the professional judgment of a licensed attorney.
9. Limitation of liability
To the maximum extent permitted by law, neither party will be liable for indirect, incidental, or consequential damages, and our total liability arising out of or relating to the Services will not exceed the amounts you paid us in the twelve months preceding the event giving rise to the claim.
10. Termination
You may stop using the Services at any time. We may suspend or terminate access if you breach these Terms or use the Services in a way that creates risk for us or others. Upon termination, your right to use the Services ends, and we will handle Customer Data as described in our Privacy Policy.
11. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will provide reasonable notice. Your continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
12. Contact
Questions about these Terms can be sent to legal@rambavoice.com, or by mail to Ramba Voice, Baltimore, MD, USA.